Monday, January 31, 2011

Why Frontier Airlines is incompetent

Things always seem to start out so smoothly. Start out. But not when it comes to Frontier Airlines.

On Saturday, I was booked to fly from Washington’s Reagan National Airport on a mid-day flight to Milwaukee. I know. Wisconsin in the winter. Yeah, yeah, but I was scheduled for visits to several campuses, including some classroom lectures, along with catching up with some folks, and a quick jaunt over to the State Capitol for the 39th notch on my state capital building belt.

Note that I say I was booked.

My ticket on Frontier Airlines had been bought and paid for. The boarding pass for flight 321 had been printed out the day before the flight. I arrived at the airport around 45 minutes before the departure, and proceeded to the TSA screening area, and then the gate. Getting through the TSA security went quickly, as it should on a Saturday morning.

But to my surprise, once I sat down in the seats outside of the scheduled departure gate, and then connected with a gate agent, i was told the gate had closed 25 minutes prior to the departure time, and flight 321 to MKE had taxied away from the gate, and was in line for flying out of Washington.

This was news to me. An airplane leaving early. And not a full international flight leaving two or five minutes early, but an undoubtedly empty domestic carrier taking off a full 25 minutes prior to the scheduled departure.

Now, before you get all up in arms about this, understand that the gate agent said he had paged me. No, didn’t hear a thing in the terminal. No, didn’t hear my name on the overhead. No, I frankly don’t believe that he paged me. And further, he said he paged me once. Haven’t we all heard individuals paged more than once when planes are about to depart. Wouldn’t an air carrier want to insure that a passenger would be on board, particularly when that passenger was already booked and provided a boarding pass, complete with seat information?

Apparently not.

And how legitimate is the use of an overhead page for a passenger. What if that passenger had hearing issues. Or what if that passenger was engaged in conversation with a TSA official, or another representative of the airlines, or the airport authority, or anyone else for that matter, and was temporarily unable to hear a page.

To me, this defense doesn’t pass the sniff test.

Nor does the response of the gate agent to my dilemma, and my request, which was to get me to Milwaukee that afternoon.

His response. No. Not gonna happen. Not on Frontier Airlines. After all, I was told, it's your fault.

I was told there were no other Frontier flights to Milwaukee that afternoon. I was told, but only after I asked for options on Frontier through other cities, that there were no guarantees that I would make the 20 minute connection in Kansas City if I was put on that flight (d’uh), and most significantly, was told that I would not be allowed to be placed on a flight out that afternoon on any other carrier because it was my fault that I missed a flight that left the gate 25 minutes prior to scheduled departure.

That’s right, it’s my fault the airplane left early, without me. It’s my fault the plane left without me, even knowing that I was slated to sit along the window in 12A that afternoon. It’s my fault that I placed trust in a carrier I had previously not flown, and undoubtedly will not fly given the way this matter has been handled.

Well, we’ll see. It is possible that i am the only air passenger ever put in this position. I am the only one I know of, but I suspect Frontier has acted in this cavalier way with others. Perhaps even on this flight, on other Saturdays. Who knows. If it happened to me, it may as well have happened to others.

If you’ve got a similar story, let me know. I will gladly add this to the mix in what will likely be an interesting discussion with Frontier. I would like Frontier to reimburse me for the cost of my ticket. It would be even more responsible for them to reimburse me for the one way cost of the ticket I purchased on a competition carrier. Let's see if they step up, acknowledge the error in this unusual gate decision, and provide a satisfactory response.

Wish me luck.

Tuesday, January 11, 2011

2011 Oscar Picks

Best Film:

127 Hours
Alice in Wonderland
The Black Swan
Fair Game
The Fighter
Inception
*The Social Network
Somewhere
True Grit
Winter’s Bone


Best Actor:
Jeff Bridges, True Grit
Leonardo DeCaprio, Inception
Robert Duvall, Get Low
*Colin Firth, The King’s Speech
James Franco, 127 Hours


Best Actress:
Annette Bening, The Kids are All Right
Jennifer Lawrence, Winter’s Bone
*Natalie Portman, The Black Swan
Hailee Steinfeld, True Grit
Naomi Watts, Fair Game



Best Supporting Actor:
*Christian Bale , The Fighter
Bill Murray, Get Low
Jeremy Renner, The Town
Mark Ruffalo, The Kids are All Right
Geoffrey Rush, The King’s Speech



Best Supporting Actress:
Amy Adams, The Fighter
Helena Bonham Carter, The King’s Speech
Mila Kunis, The Black Swan
*Melissa Leo, The Fighter
Julianne Moore, The Kids are All Right


Best Director:
Darren Aronofsky, The Black Swan
Danny Boyle, 127 Hours
Tim Burton, Alice in Wonderland
*Sofia Coppola, Somewhere
David O. Russell, The Fighter

*asterick indicates projected winner

Friday, January 7, 2011

No, it's not a Porsche. But it's close.

It looks as though yet another opportunity presents itself.

This one is something I have been waiting on for a while.

And now that it's arrival is imminent, I am trying to see if it is in fact something I still want, something I need, something I will enjoy, something I will appreciate, and something I will utilize.

Still guessing?

No, not a beer fridge, though that would be nice.

A Porsche. Well, those don't just arrive on your doorstep, though I'm willing to be surprised.

A device for scanning information directly into the brain. Would take that one in a minute. Wouldn't we all!

Actually, talking about an iPhone, that last decade time saver, and time abuser. Reportedly coming soon to the cell provider with which I'm contracted until the ashes from my cremated remains are delivered to their headquarters as proof of the need to end service.

Have long desired a tool of this kind, and now that the reality approaches, have to think if it's really worth it. Does it help? Does it suck even more time? Is it fun, and does that make it worthwhile? Will it de-clutter, or will there be yet another item with charger and such sitting around? And if my car stereo can't accomodate an MP3 player, what's the point anyway?

Very much of two minds. Open to thoughts on this one. Oh, yeah, it ain't a bargain, either. But what is? What is.

Wednesday, January 5, 2011

Why we know more about our Chevy than our body

For a long time I have made analogies between car repairs and doctor visits.

Yeah, at times a check up feels like an oil change. Sure, the magazines in the waiting rooms can be quite similar. And invariably there are crying babies nearby, and strange sounds coming from behind closed doors.

Oh, yes, and each costs a boatload of money. $95 an hour to provide incorrect information on my Toyota? You’re kidding. $300 for a diagnosis that my wizened grandmother virtually nailed at dinner the previous evening? Where did you get your medical degree?

But it’s only when you really get to spend time with doctors, and occasionally with car repair people, that you see a gap in this theory, and you learn that you get more information from the grease monkeys than you do from the white labcoats.

Car repair shops sign you in, ask what you would like them to examine, provide you with a disclaimer, and then indicate they will follow up prior to any treatment or repair work on your vehicle. More often than not they do find something, they do follow up with you, and they do manage to improve the quality of your car, at least at that moment in time. When it comes to retrieving your vehicle, you often receive an itemized listing for each repair, each investigated noise or creak, as well as how parts or liquids were disposed, if that was the case.

At the very least, you have in somewhat plain language a printout for what was done to your vehicle, how much it cost, and perhaps even what is recommended in a future visit.

If only a visit to the doctor were so simple, so clear, and so open.

Doctors seem to be a bit hesitant to share information other than very simple facts. They appear reluctant to theorize about the prospects of an illness, or a range of treatments, unless you ask a specific question indicating a base of knowledge in this area. They speak in a language that might as well be Middle English, rarely if ever offer to provide a document explaining their findings, the results of a test, or an outline for a treatment plan. They presume a patient - regardless of the medicine she might be on, the potency of an anesthetic from which they are awakening, or their level of knowledge about medicine - can understand the particulars of what is being said to them.

Difficult news seems to be something not readily shared, but caged, in medical terms that suggest an intellect on part of the physician that is not shared by the patient. Polysyllables with Latin roots often pepper these conversations. And regardless of the proximity of the physician to the patient, there are often miles between them, especially at a time when a patient is working to process this new, and often confusing data, which renders some either speechless or disinclined to even ask the necessary questions.

What might make a difference, and elevate doctors back up to the level of car mechanics. Here’s my list, for starters:

• A bit more clarity
• A bit less obtuseness
• Handout information, particularly when the physician has a hard copy of the procedure findings or post-op results
• A willingness to do the equivalent of office hours, either by phone or online, for all patients who might not otherwise be able to process what they are hearing in real time
• An agreement before the patient leaves that she understands what has been told to her, and has a plan for her health and wellness to follow


Hell, I’m not even going near the issue of insurance, and who carries what, and who changes policies and plans each January 1, and whether prices are known in advance by patients, and whether certain procedures (innoculations, blood tests, etc) need to be done at THAT visit, or whether they could be held off for another six months, or even a year.

Yes, the provision of medical care in America is quite complicated, and more expensive than need be. And it has become politically divisive. But with some relatively simple steps, a culture of physicians, providers, institutions, and individuals sharing medical information and optimally the ability of patients to directly access their own medical information, we might at least be in a position to know as much about ourselves and our health as we do the stations on the pre-set buttons on our car radio.

Thursday, December 16, 2010

Immigration Issues: Germany faces the Mirror

After almost three straight days of policy meetings and discussions from morning through evening on energy and climate change led by the American Council on Germany, it was a welcome respite this evening to chew over an old standard: racism.

Here in Germany, the Turkish immigrant minority is very much on the outside of mainstream German society. There are a host of reasons for this: cultural, historic, economic, social, educational, and financial. Oh, and there’s the language thing, which also doesn’t help as a bridge.

But just like in the good ‘ol US of A, (emphasis on old, as in the Fifties) and the way our forebears used to do things (don’t hate me for saying used to, and don’t hate me for not saying we still do) when it came to minority issues and the rights of minorities, German today is totally backward when it comes to this issue.

Our cozy group from across the country got to witness this up close during an enlightening and engaging dinner presentation by Parliamentarian Ozcan Mutlu, who represents a district within Berlin (Neukoln) for the Green Party.

Mutlu ran through the issues, personalized it in clear and unambiguous terms, repeatedly said he’s an optimist, and sees the glass as half full on these issues, but left the impression that there may not even be that much liquid to drink from the beer mug.

For starters, he has been told on more than one occasion by authorities that he is being profiled because they are searching for terrorists. His son, born in Germany, was told by a driver’s education instructor to go back home to Turkey. The instructor, a Berlin police officer, knew from class registration that the teenager was German born.

Mutlu bemoaned the dreadfully small number of stories on the Turkish community on German public television, noting that every train wreck gets full coverage. (sound familiar, tv pals?) He decried that there are very few elected officials of Turkish heritage, but said inroads have been made in that there are now 200 police officers with Turkish ancestry on the force in Berlin. But wait. There are a total of 18,000 cops in Berlin. 200 comprise a shade over 1%. In a country with a minority population in the high teens. Since when does1% count as a success story?

So when I say the good ‘ol US of A, the analogy fits. Back to the day of Beaver and Wally and Ike and all those good things we had going on during those happy days of the 50’s.

Perhaps what the Turkish community needs is a Rosa Parks, unwilling to go to the back of the bus, and willing to advance a cause on principle regardless of the cost.

Germany has that with its national soccer team. 11 of the 23 players are from immigrant families. Many of them are Turkish. Their top player, Mesut Özill, is of Turkish heritage, and he publicly decided to play for Germany in this past year’s World Cup, much to the delight of Germans, and Germans of Turkish origin. Still, his bio leads with this line: ‘A German-born son of a Turkish immigrant,’ which suggests there’s still a long way to go for even those who have risen to the top of their field.

So while there may be some small things over which there is commonality, and we all know that sports has proven over time to be a stepping stone for the disenfranchised, Mutlu does not want Özill, or other German footballers to get involved in politics. Even after being told the story of Jackie Robinson and how he helped move America forward, Mutlu does not think their attitudes would have any bearing on the public.

Well, that’s probably short sighted, but it does go to show you how dated attitudes are in Germany today, at least in some areas, and still how far communities living on the margin (there’s a 50% unemployment rate for the Turkish community in Berlin) have to go if they opt not to take advantage of what others might see as golden opportunities.

So I must defer to Mutlu on whether his glass is half full, and wish him luck on getting some real juice in that cup.

Tuesday, December 14, 2010

Cool day, bad architecture

Sometimes, it all comes together.

The sky opens. The sea parts. Sometimes, even, the girl says yes.

It’s called the A-ha moment.

Today, I had that experience, on a cold and blustery day in a concrete slab of a building in the middle of nowhere in Berlin.

Amidst back to back meetings, and hearing how taking government money means you can define yourself as independent (because you don’t have to take private funds), I was taken to a modern building housing a major German think tank for an afternoon chat about politics and purpose.

Amidst a welcome treat of apfel strudel and black tea, I listened to wonks waxing about progressive German politics, and bad American politics. No surprise there.

The building in which I was in, well, that was something completely different.

The Heinrich-Böll-Stiftung is the foundation and think tank for the German Green party. The Greens are what you would expect, a left of center pro-environment movement. They’re a force in Germany, and hope to lead several German states following spring elections.

The building for the Böll-Stiftung is an exceptionally modernist structure that was completed in 2008 by the Swiss architecture firm eckert eckert architeckten/e2a. It incorporates a number of highly technological and equally impressive measures to bring the building’s carbon footprint damn near zero.

From the triple pane glass, complete with argon gas to reduce the effect of direct sunlight, to the extra thick concrete flooring, which features water cooled and heated piping within a five foot perimeter of each exterior wall, to the server room that heat the building, to the HVAC system that recycles itself, silently, in the basement, and the photovoltaic cells on the roof, this is one helluva unique building.

But.

Yeah, but.

But for all this coolness. But for all this hipness. But for all this design, and exterior style, and seeming functionality, this building is one ugly ass cold and soulless excuse for a modern office building.

It’s worth bearing with me on this one.

Sounds bounces around the omnipresent poured concrete. The carpet inlaid as runner throughout the office corridors has the consistency of 60 grade sandpaper, and the texture of cheap plastic Astroturf. Each office has inverted ribbon windows that can open, yet since the building is called a ‘lung’ you’re not allowed to puncture the lung by creating a hole in it’s cavity. So, no open windows. And no one is allowed to lay carpet or rugs on the floor, and all are asked to keep wall hanging to a minimum, in order to enhance air flow and circulation. So slab grey floors. Like in a warehouse. Just lovely and inviting.

So it’s like being Jonah for 8 hours a day, being inside a living organism, but not really being able to live.

This building may define architectural modernity and environmental sensitivity, but its severity is too great for all but a cubicle dwelling masochist to appreciate.

Prisoners might find this space familiar, with the concrete walls, floors, and ceiling, as well as the appearance of openness, which can be jarring, but by the time you finish the visit, realize is a false promise of design and environmentalism.

The German modernist Mies is attributed as saying ‘form follows function.’ I know, it wasn’t Mies, but Louis Sullivan, who actually said “form ever follows function.” But while this modernist piece has form, it surely drains clean every ounce of function. And it’s a shame. For the plan is welcome, and creative. But the execution, well, it’s just plain horrible. And that appears to be the building’s legacy. A shame indeed.

Monday, December 13, 2010

Energy, Climate, and Enviro Policy: Oh, Boy!

Amazing what difference a day makes. Especially when it’s a day complete with presentations and programs. Let’s go to the numbers: seven policy experts, over two meals, and 14 hours. Long day, rich with information and calories. Oh, and two thirty minute train rides. Can’t forget mass transit.

The day began and ended with exceptionally intense policy discussions with two respected German trans-Atlanticists, SPD Bundestag member Uli Klose, and German Marshall Fund Fellow Constanze Steizenmueller.

And the middle dayparts were filled with substantive discussions on energy and climate policy at the German Foreign Office, as well as a visit to the famous Potsdam Institute for Climate Impact Research, one of the foremost centers for the study of global warming. If only policymakers and brilliant theoretical scientists were able to communicate directly with us, perhaps they would be better able to command the attention of those who don’t possess their primary interests, or their intellectual firepower.

But for the early morning and late evening speakers, Klose and Steizenmueller, they each expressed concern about the future. Klose about the long term, Steizenmueller the short term. Each had primary concerns: Russia for Klose, which he feels should recognize its’ role as part of Europe, not the globe; and China for Steizenmueller, which she feels can move things forward, but has to be more transparent, and more bold in it’s international affairs.

Klose feels Germany will continue to lend support to the U.S. in Afghanistan, even with a vote coming up in Parliament next month. And while he is concerned about the challenge to the Euro that exists with the European debt crisis, he feels that it won’t lead to street protests, or any virulent type of public opposition.

Steizenmueller, on the other hand, was nothing short of dark and depressing. On a cold winter’s night in Berlin, it was as though with her words she was trying to mirror the temperature we all felt on our walk to dinner through a deserted Brandenburg Gate, a temperature impacted by the sub-freezing chill.

Though she expressed a bit of optimism by noting that the self-regulating nature of the American system seems to adapt to change, she didn’t feel that Germany, or Europe, had that same flexibility. Some, perhaps, but not as much as their neighbor 4000 miles west. Her concerns for China, which were significant, and deep, were not as great as her sense that India has the leg up on the race to lead the 21st century, or that Turkey has made significant progress as a nation in this past decade, or that Russia poses a challenge, but not as a military power, but as a geo-political entity.

After closing out with a line about conflict trumping cooperation, noting that this seems to be the prevailing manner in Chinese leadership circles, she all but threw up her arms in dismay at the challenge that those who govern civil society have been compelled to address.

Oh, to think what joy tomorrow might bring. If there is a tomorrow, following tonight's Cassandra. Anon.