Last week at this time, I was freezing off assorted parts and pieces in the great white north, stewing over mistreatment by a less than stellar gate crew working at Reagan National Airport for Frontier Airlines.
This week, no travel, lots of family time while watching sporting events, both real, and over the teevee thingy we've got in the living room.
And it appears there is a world beyond this screen and keypad, and that some people actually read this stuff.
A very well networked Frontier staffer came across last week's diatribe, took the initiative to not only follow up, but offered to provide assistance, and if words will be matched by deeds, will provide closure for what a situation that should never have happened in the first place.
The lesson here is that social media can not only update us with information on long lost buds from high school, or provide endless hours of wasted time for those with time to waste. It can remedy.
So an early, and hopefully not premature, shout out to Marco Toscano, the senior manager for social media, for not only jumping in to this fray, but for confirming the words that I blogged, and letting me know that Frontier will be working to make this all good, as they say.
Be sure that I will follow up on this.
Until next time.
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